The Umashree Pancholy case is not a unique one. LU Accommodation tries to solve similar problems on-site in the corridors. But if the problems remain, the option to move is on the victim.

Photo: Lukas Norrsell
When Lundagård asks LU Accommodation for all 2013 documents on harassment and discrimination, the e-mail reply is far from easily grasped.
“As far as I’m concerned, we have no records from 2013 on cases involving discrimination or harassment.” When Lundagård instead requests all 2013 documented complaints, LU Accommodation realizes that the material is so extensive that it will be a time-consuming process trying to extract it. Instead, they make a phone call, asking what kind of case Lundagård is looking for.
It turns out Umashree Pancholy’s predicament is not unique. According to the LU Accommodation Head of Department, Sara van Lunteren, they get about ten of these cases every year. When Lundagård, however, asks for access to the documents from these cases, problems arise once again.
“We rather not make this material accessible, since it contains sensitive details for the ones affected,” she says.
Instead, Sara van Lunteren starts explaining what LU Accommodation does to ensure that their tenants find themselves in a climate that suits them from the beginning.
“If there is any particular preference, the student can always make an entry in the application. It’s not unusual that we get a sufficient amount of students preferring peaceful corridors so that their preference can be met. There’s no guarantee, but we do what we can,” she says.
If a problem similar to the one of Umashree Pancholy’s were to arise, however, LU Accommodation will first try to arrange an on-site solution in the corridor at hand.
“We have hired someone new to deal with situations, such as monitoring the housing units and corresponding with the tenants. We want to prevent these things from happening,” says Sara van Lunteren.
Victims are the ones to move
According to Umashree Pancholy, all LU Accommodation measures were taken by e-mail, in which the other tenants were asked to calm down, which is something that did not help. Sara van Lunteren claims the next step for Umashree would have been offering her a new room in a different corridor. So, Umashree would in fact have been given the opportunity to move, whereas the taunting neighbors would have stayed.
“But now, since she has left Sweden, that won’t happen. A guy with similar problems was given a new room. Regardless, it is always a failure on our part when our tenants are forced to move.”
Culture clashes not unusual
At Lund Studenthealth Department, it is common to have students reporting about different problems. Ulrika Linse Strömland, Studenthealth psychologist, is well familiar with the components of Umashree Panchloy’s story.
“There are many international students who experience an enormous cultural clash when they come, both as it pertains to teaching and social life. Many of them also react on the alcohol culture in Lund.”
However, she doesn’t believe there is more partying in international corridors than in non-international ones.
“But if you move to a place where there suddenly is a lot of partying in your own home, and you are alone and a student from a different cultural background where such behavior is uncommon, there’s going to be a hard cultural clash.”
READ MORE: Fed up with Harassment – Now She Is Leaving Sweden
Text: Karolina Jakstrand
Translation: Maximilian Aleman-Tennell
3 Comments
nrli_tv
There are issues not addressed in the story. There are many types of international students who come to Lund. Some are involved in “cultural exchange” type programs or other ones with a relatively light workload. Some ERASMUS programs being a solid example. Those with the light workload are more likely to fill their time with partying. Whereas, the serious students in challenging programs pay the price. Its a tough political issue as the ERASMUS programs are money makers. One solution could be to place international students in the more taxing programs together…separate from the students in lighter weight programs. In the interests of disclosure, LU accommodations management have made a bad move, they should redact the documents and release them. Secondly, they should communicate they are working on solutions to solve the problems and set targets to increase their quality of service to all residents. Scoffing the blame on “culture clash” is an easy and unprofessional way of dealing with this issue. Its all to common for managers to flip the problem on its head and blame others rather than search for solutions. A strong and proactive corporate culture will seek solutions rather than play the blame game. Get your act together LU accommodations.
maya28
thank you for your support. that was precisely the point, to manage the graduate vs. undergraduate programs well so that students with similar priorities can live together in peace. culture clash is a very strong word and should not be used to cover up for bad managerial practices